Rules & Guidelines

Payment arrangements must be confirmed before services begin. The intake fee is non-refundable.

The written fee agreement sets out the reserved visit time, additional time charges, and billing increments. Fees are available upon request.

FairPlay reserves professional time specifically for each family. Once time has been booked and reserved, supervisors are paid for the time reserved whether or not all of that time is ultimately used.

FairPlay does not use a traditional cancellation policy based upon a set number of hours or business days. With appropriate notice and supervisor availability, FairPlay will work with families to swap days for special events.

When parenting time cannot occur because of unforeseen circumstances, FairPlay will make reasonable efforts to arrange a make-up day, subject to supervisor availability.

FairPlay does not charge for travel time or basic case management. Supervisor admission or entrance fees and required parking expenses associated with an activity are the responsibility of the visiting parent.

Alcohol, illegal drugs, smoking, and weapons are prohibited during parenting time. A supervisor may pause or end parenting time when a substance or safety concern requires attention.

Arguments, harassment, confrontation, threats, and other adult conflict are not permitted. Supervisors address concerns in real time and may pause or end parenting time when needed to preserve safety and the service framework.

Arrival, departure, and transition protocols are established before parenting time begins. Families are expected to follow the agreed times and locations so transitions remain predictable and reduce unnecessary parent-to-parent contact.

Telephone use, photography, audio or video recording, and other technology expectations are addressed during intake and in the written service protocols.

Adult legal disputes, court proceedings, addresses, and other subjects outside the parenting-time purpose should not be discussed with children during visits.

Any required exchange of medical, scheduling, or other practical information should occur through the communication process established by FairPlay.

The visiting parent remains the parent during parenting time and is encouraged to assume responsibility for the child’s ordinary care, needs, activities, meals, and age-appropriate interaction.

When appropriate, a supervisor may provide real-time guidance, prompting, redirection, and parent education while preserving room for natural parent-child interaction.

Additional participants, gifts, photographs, activities, and location changes must be addressed through the written service plan or approved in advance.

Parents are expected to follow any no-contact, line-of-sight, arrival, departure, and exchange requirements in the applicable order or written agreement.

FairPlay supervisors maintain professional neutrality. They support the structure and safety of parenting time while allowing parents and children room to interact.

Supervisors are not investigators, custody evaluators, therapists, parenting-plan decision makers, expert witnesses, advocates for either parent, or the “eyes and ears of the Court.”

Documentation remains objective, factual, and within the defined scope of service. Activity Logs and Incident Reports serve different purposes and do not become evaluations or recommendations.